How much does a KeepSake Photo DVD cost?
Our packages are among the lowest that you will find on the Internet. In addition all of our packages are all inclusive, meaning that there is no difference in quality between any of our packages. Each of our packages includes photo scanning, basic photo editing, a variety of motion and transitional options, inclusion of optional materials and media, and preview services. The only difference in our packages is the number of photos and songs that each package includes.
How long will it take for my KeepSake Photo DVD order to be completed?
It typically takes approximately 15 business days for your order to be completed. This timeframe starts at the time we receive your materials. In addition, larger or more complex orders may take additional time. There may be an increase in time due to the holiday season in the winter and also during wedding and graduation season (spring & early summer) when we usually have an increase in orders. RUSH orders are usually completed within 2-5 days depending on the size and complexity of your show. You MUST contact KeepSake Photo DVD’s by Chamane in ADVANCE if you need RUSHED Services.
Can you restore and use my photos if they are damaged or not in great condition?
KeepSake Photo DVD’s by Chamane DOES NOT offer major professional photo restoration. We are able to provide minor corrections such as red-eye correction and cropping. In addition, we can offer BASIC enhancement options including minor color/ tint/fading correction for photos that are old and may be faded due to age. We strongly recommend that you contact a professional photo restoration company if you need major photo restoration services.
There are times that we have been asked to include a special photo in a DVD that is not in good condition because it has special meaning to the customer. And while we totally understand this and will include any image you would like in your DVD please keep in mind that the quality of your completed KeepSake Photo DVD montage is directly related to the quality of the materials you send us for inclusion in your show. And although we produce extraordinary DVD montages for you and your loved ones to enjoy for years to come, we are not responsible for dissatisfaction of a show that was created with unsatisfactory and damaged photos.
Can I scan my non-digital photos and materials?
While you most certainly can scan all of your materials, scanning is included in all of our packages. KeepSake Photo DVD’s by Chamane uses professional scanning equipment at the most optimal setting so that the images are scanned at the best quality possible for your show.
If you do choose to scan your own photos and other non-digital materials, they should be scanned into a .jpg format and must be scanned at the highest resolution possible. The dots per inch (dpi) setting should be no less than 600 for each photo scanned for your DVD montage show.
Can I include video clips in my DVD?
You certainly can! You can include video clips into any of our DVD packages for an additional charge of $15.00 per clip. The video clips must be no longer than 3 minutes in length and you must provide the clip to us in one of the following formats: .mpeg and .avi. Please see our Pricing page or contact us for additional information.
Where does the background music on my DVD come from?
Music is an important part to the overall story of your DVD. Music copyright laws are strictly enforced. All music used in the production of your DVD by KeepSake Photo DVD’s by Chamane is obtained and used legally. Any DVD we create is intended for private use only. We create and provide a KeepSake Photo DVD to you with the understanding that the DVD will not be used for public presentations nor will you charge any fees to people to view the DVD.
We obtain music for your DVD in one of two ways:
- You can send us your CD to use in your DVD as long as it is a legally purchased CD. We cannot accept any home burned CDs or any music files. We will return any music CD you send us with the completion of your order.
- Keep Sake Photo DVD’s by Chamane will also be happy to purchase the music for you through a legal on-line music provider at no extra charge to you.
Can I submit materials for the DVD after production of the DVD has begun?
KeepSake Photo DVD’s by Chamane does not accept additional materials for your Photo DVD slideshow once production has begun on your order.
Can I review my KeepSake Photo DVD before it is shipped to me?
KeepSake Photo DVD’s by Chamane believes in working with you hand in hand to make sure that your DVD is as extraordinary and wonderful as you envision it to be. As such, we will send you a link and password when your show is ready to be previewed. This service is completely free and offered on all of our packages. This way, you have total control over the way your show looks and can let us know if you would like any changes made prior to the completion of your show.
How do I send materials to you?
For Digital Photos and Videos: Your digital photos and videos can be burned onto a CD and mailed to us. In addition, you can mail us your camera memory card and we will upload the picture from either of these methods into your DVD montage show. You also have an additional option of uploading the materials to us via a special link we send you. Please contact us if you would like to use this option (this option is available for digital pictures only).
For printed photos and other printed materials – We STRONGLY recommend that your photos be carefully packaged and sent us using an overnight service such as the United States Postal Services (USPS) Express Mail, Fed Ex Overnight, UPS Next Day Air, or other mailing service of your choosing that provides tracking numbers and delivery confirmation as part of their service. Please contact us for our mailing address prior to shipping your photos and other materials. This way we will know to expect them and will provide you with confirmation as soon as we receive them.
What happens to the materials that I send?
All material you have submitted to us for inclusion into your KeepSake Photo DVD montage show will be shipped to you along with your completed order through the U.S. Postal Service that you chose when placing your order. We will ship your order insured and certified. If you have chosen USPS Overnight Express shipping service, a tracking number will be included also. In addition a signature will be required upon the delivery of your package.
What is your refund policy?
Our Number #1 priority is your satisfaction. KeepSake Photo DVD’s by Chamane understands that a KeepSake Photo DVD is a unique and personal gift of your most cherished memories. As such, we work hand in hand with you to make sure that your show is everything that you want it to be.
To make sure that you are completely satisfied, we provide you with a preview of your show before production is completed. This allows you to have full editorial control over your movie and the ability to let us know if any changes need to be made prior to the completion of your show.
Due to the extraordinary amount of time and labor that is involved in producing your DVD photo montage show, KeepSake Photo DVD’s by Chamane does not offer refunds. However, we want you to be absolutely thrilled with the quality of your KeepSake Photo DVD and will do everything we can to ensure that you are. If you contact us within 30 days of our shipping your DVD to you we will be happy to provide any edits and changes needed if you are dissatisfied with your DVD montage show.
Any errors in your show such as spelling errors, sequencing errors, etc. that were made on the part of KeepSake Photo DVD’s by Chamane staff will be corrected at no charge to you.
Any error or changes desired to your DVD for reasons other than an error on our part, will require a re-mastering fee of $30.00 per hour, with a minimum of 2 hours, plus return shipping and handling fees.
Please contact us if you have any further questions.
We look forward to working with you to provide your KeepSake Photo DVD services for years to come!
KeepSake Photo DVD’s by Chamane “Bringing Your Memories to Life”.